Frequently Asked Questions
Everything you need to know about your ADTR shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $7.95 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
ADTR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your ADTR account.
Are your materials sustainably sourced?
At ADTR, we are committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections, and we only partner with manufacturers who adhere to fair labor practices.